Mobile Associate - Retail Sales

T-Mobile US - Stillwater, OK

Full-time - Entry Level

Stillwater, OK

Telecommunications

About the position

The Mobile Associate position at T-Mobile is a customer-facing role within a Retail Team of Experts, focused on delivering exceptional customer service and building brand loyalty. Associates are responsible for engaging with customers, understanding their needs, and providing tailored solutions through hands-on demonstrations of T-Mobile's products and services. This role emphasizes continuous learning and skill development, preparing associates for advancement to the Mobile Expert level.

Responsibilities

• Builds proficiency in serving and selling to customers while providing a world-class customer experience.
• Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explores individual customer needs and provides hands-on demonstrations of the latest technology.
• Engages in side-by-side selling to find personalized solutions for customers.
• Approaches service and sales needs with composure, integrity, and compassion.
• Becomes skilled in using digital tools to enhance customer interactions and onboarding.
• Completes training on T-Mobile in-store experience and new skills.
• Seeks out information between customer interactions to learn about innovations in wireless technology.
• Establishes relationships with T-Mobile employees across channels to enhance customer experience.
• Identifies and hands off small business leads.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years of age
• Legally authorized to work in the United States