Mobile Associate - Retail Sales

$18,000 - $37,440/Yr

T-Mobile US - Arvada, CO

Part-time - Entry Level

Arvada, CO

Telecommunications

About the position

The Mobile Associate role at T-Mobile is designed for individuals who are passionate about technology and customer service. As part of a Retail Team of Experts, Mobile Associates act as brand ambassadors, engaging with customers to provide a world-class experience. They are responsible for building relationships, understanding customer needs, and recommending appropriate products and services. This position serves as a foundational role, where associates gain skills and knowledge to advance to the Mobile Expert level.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools for customer interactions and onboarding.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and handoff small business leads.
• Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and store leaders (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs