Mobile Associate - Retail Sales

T-Mobile US - Freehold Township, NJ

Part-time - Entry Level

Freehold Township, NJ

Telecommunications

About the position

The Mobile Associate - Retail Sales at T-Mobile USA Inc. is a pivotal role within the Retail Team of Experts, acting as a brand ambassador to enhance customer engagement and satisfaction. This position focuses on building relationships with customers, understanding their needs, and providing tailored solutions through hands-on demonstrations of T-Mobile's products and services. The role is designed for individuals eager to learn and grow within the company, preparing them for advancement to the Mobile Expert level.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Complete training on T-Mobile's in-store experience, new skills, and processes.
• Establish relationships with T-Mobile employees across channels to enhance the customer experience.
• Identify and handoff small business leads.
• Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.

Nice-to-haves

• Effective at balancing customer needs and performance goals.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) retirement savings plan.
• Access to free, year-round money coaches.