T-Mobile US - Woodbury, MN

posted 20 days ago

Full-time - Entry Level
Woodbury, MN
Telecommunications

About the position

The Mobile Associate - Retail Sales at T-Mobile plays a crucial role in delivering exceptional customer experiences and promoting the T-Mobile brand. This position involves engaging with customers, understanding their needs, and providing tailored solutions in a fast-paced retail environment. The role is designed for individuals who are eager to learn and grow within the company, with a clear pathway to advance to the Mobile Expert position.

Responsibilities

  • Builds proficiency related to serving and selling to customers while providing a world-class customer experience.
  • Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Explores individual needs and provides hands-on demonstrations of the latest technology in-store.
  • Engages in side-by-side selling to find personalized solutions for customers.
  • Approaches service and sales needs with composure, integrity, and compassion.
  • Becomes skilled with digital tools to demonstrate T-Mobile's coverage and services.
  • Completes training on T-Mobile in-store experience and new skills.
  • Seeks out information between customers to learn about innovations in wireless and technology.
  • Establishes relationships with T-Mobile employees across channels to enhance customer experience.
  • Identifies and hands off small business leads.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
  • Passionate customer advocate with a desire to connect with customers (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
  • Effective at balancing customer needs and performance goals (Required)

Benefits

  • Medical, dental, and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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