Mobile Associate - Retail Sales

$18,000 - $37,440/Yr

T-Mobile US - Woodbury, MN

Full-time - Entry Level

Woodbury, MN

Telecommunications

About the position

The Mobile Associate - Retail Sales at T-Mobile plays a crucial role in delivering exceptional customer experiences and promoting the T-Mobile brand. This position involves engaging with customers, understanding their needs, and providing tailored solutions in a fast-paced retail environment. The role is designed for individuals who are eager to learn and grow within the company, with a clear pathway to advance to the Mobile Expert position.

Responsibilities

• Builds proficiency related to serving and selling to customers while providing a world-class customer experience.
• Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explores individual needs and provides hands-on demonstrations of the latest technology in-store.
• Engages in side-by-side selling to find personalized solutions for customers.
• Approaches service and sales needs with composure, integrity, and compassion.
• Becomes skilled with digital tools to demonstrate T-Mobile's coverage and services.
• Completes training on T-Mobile in-store experience and new skills.
• Seeks out information between customers to learn about innovations in wireless and technology.
• Establishes relationships with T-Mobile employees across channels to enhance customer experience.
• Identifies and hands off small business leads.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
• Effective at balancing customer needs and performance goals (Required)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs