Mobile Associate, Retail Sales

$41,600 - $83,200/Yr

T-Mobile US - New Albany, IN

Part-time - Entry Level

New Albany, IN

Telecommunications

About the position

The Mobile Associate position at T-Mobile is a part-time role focused on delivering exceptional customer service and sales support in a retail environment. Associates act as brand ambassadors, engaging with customers to understand their needs and provide tailored solutions. This role emphasizes continuous learning and skill development, preparing associates for advancement within the company.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and handoff small business leads.
• Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders.
• Effective at balancing customer needs and performance goals.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off