Mobile Associate - Retail Sales

$18,000 - $37,440/Yr

T-Mobile US - Owings Mills, MD

Full-time - Entry Level

Owings Mills, MD

Telecommunications

About the position

The Mobile Associate (MA) role at T-Mobile is designed for individuals who are passionate about technology and customer service. As part of a Retail Team of Experts, MAs serve as brand ambassadors, engaging with customers to provide a world-class experience while promoting T-Mobile's products and services. This position emphasizes building relationships, understanding customer needs, and continuously developing skills to prepare for advancement to the Mobile Expert role.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools to demonstrate T-Mobile's coverage and services.
• Complete training on T-Mobile's in-store experience and new skills.
• Maximize time on shift by seeking information and learning about innovations in wireless technology.
• Establish relationships with T-Mobile employees across channels to enhance the customer experience.
• Identify and hand off small business leads.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
• Effective at balancing customer needs and performance goals (Required)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs