T-Mobile US - Milwaukee, WI
posted 4 days ago
Full-time - Entry Level
Milwaukee, WI
Telecommunications
About the position
The Mobile Associate (MA) role at T-Mobile is designed for individuals who are passionate about technology and customer service. As part of a Retail Team of Experts, MAs serve as brand ambassadors, engaging with customers to provide a world-class experience while promoting T-Mobile's products and services. This position is a learning opportunity, preparing associates for advancement to the Mobile Expert level by building skills in customer engagement and sales.
Responsibilities
- Build proficiency in serving and selling to customers while providing a world-class customer experience.
- Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of the latest technology.
- Engage in side-by-side selling to find personalized solutions for customers.
- Approach service and sales needs with composure, integrity, and compassion.
Requirements
- Passion for technology and customer service.
- Ability to build relationships with customers.
- Willingness to learn and complete new employee training.
Nice-to-haves
- Experience in retail or customer service environments.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) retirement savings plan.
- Access to free, year-round money coaches.
