Mobile Associate, Store in Store - Bilingual

$18,000 - $34,320/Yr

T-Mobile US - Brentwood, NC

Full-time - Entry Level

Brentwood, NC

Telecommunications

About the position

The Mobile Associate, Store-in-Store at T-Mobile plays a crucial role in the Retail Team by representing the T-Mobile brand within National Sales partner locations. This position focuses on engaging customers actively, creating excitement around T-Mobile's products and services, and building strong relationships through meaningful interactions. Mobile Associates are responsible for meeting performance targets while providing exceptional customer experiences and utilizing solution-based selling techniques to demonstrate the value of T-Mobile offerings.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and utilize solution-based selling techniques to demonstrate product value.
• Recommend wireless solutions and assist customers in understanding how to self-serve using the T-Mobile app.
• Complete training on the T-Mobile in-store experience, products, and processes.
• Review personal results and current promotions to be Customer Ready at all times.
• Partner with nearby store locations to onboard customers effectively.
• Perform skills practicing, knowledge sharing, and store operations including opening and closing procedures.
• Build rapport and trust with customers to exceed their expectations.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers and manage Be Back processes.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Effective at balancing customer experience and performance goals (Required)
• Desire to be part of the T-Mobile store team and learn best practices (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs