Mobile Associate, Store in Store - Bilingual

$18,000 - $34,320/Yr

T-Mobile US - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Telecommunications

About the position

The Mobile Associate, Store-in-Store at T-Mobile is a key member of the Retail Team, responsible for engaging customers and promoting the T-Mobile brand within partner locations. This role focuses on building relationships with customers, understanding their needs, and providing exceptional service in a fast-paced retail environment. Mobile Associates are expected to excel in sales, meet performance targets, and continuously improve their skills to enhance customer experiences.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate product value.
• Complete training on T-Mobile's in-store experience and stay updated on promotions and products.
• Build rapport and trust with customers to enhance their experience and drive sales activity.
• Collaborate with nearby store locations to onboard customers effectively.
• Perform store operations, including opening and closing procedures, and secure kiosk assets.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a focus on customer satisfaction (Required)
• Desire to work collaboratively with peers and store leaders (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Benefits

• Life insurance
• Vision insurance
• Flexible benefit account
• Paid time off
• Paid holidays
• Tuition assistance
• 401(k)