Mobile Associate, Store-in-store, Retail Sales

$34,320 - $41,600/Yr

T-Mobile US - Waukesha, WI

Part-time - Entry Level

Waukesha, WI

10,001+ employees

Telecommunications

About the position

The Mobile Associate, Store-in-Store role at T-Mobile is a part-time position focused on engaging customers in a retail environment, specifically within National Sales partner locations. This position is essential for bringing the T-Mobile brand to life, creating excitement around products and services, and building strong customer relationships through effective communication and solution-based selling techniques. Mobile Associates are expected to excel in sales, provide exceptional customer experiences, and meet performance targets while continuously learning and improving their skills.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Review personal results, current promotions, and updates to be Customer Ready at all times.
• Partner with nearby store locations to onboard customers effectively.
• Perform skills practicing, knowledge sharing, and store operations, including opening and closing procedures.
• Build rapport and trust with customers, ensuring exceptional service and exceeding expectations.
• Proactively reach out to potential customers to drive sales activity in the location.
• Follow up with customers, capture referrals, and manage Be Back processes.

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect and engage with customers (Required)
• Effective at balancing customer experience and performance goals (Required)
• Desire to be part of a team and learn from peers and store leaders (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Paid parental and family leave
• Tuition assistance
• Short- and long-term disability
• Voluntary life insurance
• Pet insurance
• Mobile service & home internet discounts