Mobile Associate, Store in Store - Retail Sales

$18,000 - $37,440/Yr

T-Mobile US - Pleasantville, NJ

Full-time - Entry Level

Pleasantville, NJ

Telecommunications

About the position

The Mobile Associate, Store-in-Store at T-Mobile plays a crucial role in enhancing the customer experience within National Sales partner locations. This position focuses on engaging customers, showcasing T-Mobile products and services, and building lasting relationships through exceptional service. Mobile Associates are expected to excel in sales while providing a high-quality customer experience, ensuring that customers are well-informed and satisfied with their wireless solutions.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and employ solution-based selling techniques.
• Complete training on T-Mobile's in-store experience and continuously improve skills.
• Partner with nearby store locations to onboard customers effectively.
• Build rapport and trust with customers to enhance their experience and drive sales activity.
• Perform price overrides for specialty offers specific to National Retail.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Ability to balance customer experience with performance goals.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Childcare subsidy
• Tuition assistance
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs