Mobile Associate - Store-in-Store - Retail Sales

$37,440 - $41,600/Yr

T-Mobile US - Deptford Township, NJ

Full-time - Entry Level

Deptford Township, NJ

10,001+ employees

Telecommunications

About the position

The Mobile Associate - Store-in-Store role at T-Mobile is a part-time position focused on engaging customers in a retail environment, specifically within National Sales partner locations. This position is essential for bringing the T-Mobile brand to life, creating excitement around products and services, and building strong customer relationships through meaningful interactions. Mobile Associates are responsible for educating customers about T-Mobile solutions, meeting sales targets, and providing exceptional customer experiences.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital tools to communicate effectively and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, products, and processes.
• Review personal results and current promotions to be Customer Ready at all times.
• Partner with nearby store locations to onboard customers effectively.
• Perform skills practicing, knowledge sharing, and store operations including opening and closing procedures.
• Build rapport and trust with customers to exceed their expectations.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers and manage Be Back processes.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
• Passionate customer advocate with a desire to connect with customers (Required)
• Effective at balancing customer experience and performance goals (Required)
• Desire to be part of a team and learn best practices (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Nice-to-haves

• Experience in a technology-related retail environment
• Familiarity with digital self-serve tools

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Childcare subsidy
• Tuition assistance
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs