T-Mobile US - Pottstown, PA

posted 20 days ago

Part-time - Entry Level
Pottstown, PA
Telecommunications

About the position

The Mobile Associate, Store-in-Store role at T-Mobile is a part-time position focused on engaging customers in a retail environment, specifically within National Sales partner locations. This position is essential for bringing the T-Mobile brand to life, creating excitement around products and services, and building strong customer relationships through meaningful interactions. Mobile Associates are responsible for educating customers about T-Mobile solutions, meeting performance targets, and providing exceptional customer experiences.

Responsibilities

  • Proactively engage with customers in a high-traffic retail environment.
  • Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
  • Identify customer needs and use solution-based selling techniques to demonstrate product value.
  • Complete training on T-Mobile's in-store experience and continuously improve skills.
  • Partner with nearby store locations to onboard customers effectively.
  • Build rapport and trust with customers to enhance their experience and satisfaction.
  • Follow up with customers and manage referral processes to drive sales activity.

Requirements

  • High School Diploma or GED required.
  • 6 months of customer service and/or sales experience, preferably in a retail environment.
  • Passionate customer advocate with a desire to connect with customers.
  • Ability to balance customer experience with performance goals.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice-to-haves

  • Experience in a retail sales environment.
  • Familiarity with digital self-serve tools and customer engagement techniques.

Benefits

  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • 401(k) plan with company match.
  • Employee stock grants and stock purchase plan.
  • Paid time off and up to 12 paid holidays annually.
  • Paid parental and family leave.
  • Childcare subsidy and family building benefits.
  • Tuition assistance and college coaching.
  • Short- and long-term disability insurance.
  • Voluntary life and accident insurance.
  • Mobile service and home internet discounts.
  • Pet insurance and commuter programs.
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