Mobile Associate, Store-in-Store

$18,000 - $37,440/Yr

T-Mobile US - Pottstown, PA

Part-time - Entry Level

Pottstown, PA

Telecommunications

About the position

The Mobile Associate, Store-in-Store role at T-Mobile is a part-time position focused on engaging customers in a retail environment, specifically within National Sales partner locations. This position is essential for bringing the T-Mobile brand to life, creating excitement around products and services, and building strong customer relationships through meaningful interactions. Mobile Associates are responsible for educating customers about T-Mobile solutions, meeting performance targets, and providing exceptional customer experiences.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Utilize digital tools to communicate effectively and educate customers about T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate product value.
• Complete training on T-Mobile's in-store experience and continuously improve skills.
• Partner with nearby store locations to onboard customers effectively.
• Build rapport and trust with customers to enhance their experience and satisfaction.
• Follow up with customers and manage referral processes to drive sales activity.

Requirements

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Ability to balance customer experience with performance goals.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice-to-haves

• Experience in a retail sales environment.
• Familiarity with digital self-serve tools and customer engagement techniques.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) plan with company match.
• Employee stock grants and stock purchase plan.
• Paid time off and up to 12 paid holidays annually.
• Paid parental and family leave.
• Childcare subsidy and family building benefits.
• Tuition assistance and college coaching.
• Short- and long-term disability insurance.
• Voluntary life and accident insurance.
• Mobile service and home internet discounts.
• Pet insurance and commuter programs.