Mobile Associate

$18,000 - $34,320/Yr

T-Mobile US - Carbondale, PA

Part-time - Entry Level

Carbondale, PA

Telecommunications

About the position

The Mobile Associate role at T-Mobile is a part-time position focused on delivering exceptional customer service and sales support in a retail environment. Associates act as brand ambassadors, engaging with customers to understand their needs and provide tailored solutions. This role emphasizes continuous learning and skill development, preparing associates for advancement to the Mobile Expert position.

Responsibilities

• Builds proficiency related to serving and selling to customers while providing a world-class customer experience.
• Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explores individual needs and provides hands-on demonstrations of the latest technology in-store.
• Engages in side-by-side selling to find personalized solutions for customers.
• Approaches service and sales needs with composure, integrity, and compassion.
• Becomes skilled with digital tools to demonstrate T-Mobile's coverage and services.
• Completes training on T-Mobile in-store experience and new skills.
• Maximizes time on shift by seeking information and learning about innovations in wireless technology.
• Establishes relationships with T-Mobile employees across channels to enhance customer experience.
• Identifies and hands off small business leads.

Requirements

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age and legally authorized to work in the United States.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs