Mobile Associates, Store-in-Store Bilingual

$18,000 - $41,600/Yr

T-Mobile US - Brooksville, FL

Part-time - Entry Level

Brooksville, FL

10,001+ employees

Telecommunications

About the position

The Mobile Associate, Store-in-Store role at T-Mobile is a part-time position focused on engaging customers in a retail environment, particularly within National Sales partner locations. This position is essential for bringing the T-Mobile brand to life, creating excitement around products and services, and building strong customer relationships through meaningful interactions. Mobile Associates are responsible for educating customers about T-Mobile solutions, meeting sales targets, and providing exceptional customer experiences.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment.
• Use digital tools to communicate effectively and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Review personal results, current promotions, and updates to be Customer Ready at all times.
• Partner with nearby store locations to onboard customers effectively.
• Perform skills practicing, knowledge sharing, and store operations, including opening and closing procedures.
• Build rapport and trust with customers, ensuring exceptional service and satisfaction.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers, capture referrals, and manage Be Back processes.

Requirements

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate with a desire to connect with customers.
• Effective at balancing customer experience and performance goals.
• Desire to be part of a team and learn best practices while serving customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice-to-haves

• Bilingual skills are preferred but not mandatory.

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Paid time off
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs