Mobile Crisis Specialist

$55,120 - $57,200/Yr

HopeLink Behavioral Health - Oakton, VA

Full-time - Mid Level

Oakton, VA

About the position

The Mobile Crisis Specialist (MCS) at HopeLink Behavioral Health plays a crucial role in the crisis response team, addressing and managing crisis situations through effective communication and intervention. This position involves responding to crisis requests, ensuring safety, coordinating care, and documenting interactions, all while working collaboratively with clinicians and dispatchers to provide timely support to individuals in need.

Responsibilities

• Respond to incoming calls and complete outbound calls to coordinate care and resolve crisis situations with accuracy, compassion, and efficiency.
• Demonstrate strong engagement skills and build rapport with individuals in crisis.
• Screen incoming crisis requests, ensuring safety and effective crisis resolution.
• Utilize medical necessity criteria to guide crisis intervention based on acuity and risk.
• Offer alternative resources when mobile crisis response is not appropriate.
• Participate in required training, supervision, meetings, and clinical oversight to enhance knowledge and skills in suicide intervention, behavioral health, and crisis services.
• Maintain accurate and timely documentation of all interactions in the designated platform.
• Adhere to call center policies and procedures.

Requirements

• Master's degree in a human services-related field is required (Social Work or Counseling preferred).
• Experience as a behavioral health professional is preferred.
• Experience with crisis intervention and contact center training is strongly preferred.
• Critical thinking and effective decision-making in high-acuity crisis situations.
• Excellent verbal and written communication skills.
• Adaptability and ability to effectively plan and adjust to new processes.
• Strong collaborative relationship-building skills.
• Knowledge of healthcare, behavioral health, crisis services, and clinical standards of practice.
• Understanding of Medicaid managed care, behavioral health assessments, suicide intervention, recovery concepts, and community resources.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance