Mobile Device Applications Analyst I

Boston Medical Center - Boston, MA

Full-time

Boston, MA

Hospitals

About the position

The Mobile Device Applications Analyst I at Boston Medical Center is responsible for managing the organization's cellular device program and associated vendors, ensuring alignment of technology solutions with business strategies. This role involves procurement, setup assistance, troubleshooting of devices and applications, and vendor management. The analyst serves as a subject matter expert, collaborating with various IT and support teams to enhance business processes through technology. The position requires effective communication with both IT personnel and customer management, as well as the ability to identify and implement improvements in technology use within the organization.

Responsibilities

• Manage the organization's cellular device program and associated vendors, including procurement, setup assistance, and troubleshooting.
• Responsible for activation, setup, deployment, tracking, and troubleshooting of shared patient-facing cellular devices.
• Manage the hospital's paging program and associated vendors, including procurement, troubleshooting, monitoring, and upgrades.
• Proactively identify areas for improvement and present to supervisor and leadership for approval.
• Maintain all associated vendor contracts and review to ensure SLAs are met, participating in contract negotiations as needed.
• Work with vendors to test devices and applications during hardware and software upgrades.
• Provide reliable solutions to user problems according to BMC approved service level agreements.
• Monitor work queue and address incidents and requests in order of priority.
• Maintain accurate documentation for all devices consistent with BMC policies and standards.
• Produce, review, and update Knowledge articles for team use.
• Communicate status of open tickets with impacted end users.
• Maintain professional knowledge of current trends in Information Technology and Healthcare.
• Participate in team projects and assist in special product-related issues as needed.
• Evaluate new technology developments and applications as part of ongoing responsibilities.

Requirements

• Bachelor's Degree preferred in Information Technology or related field.
• Minimum of three years of experience in IT field, preferably in client services or technology systems analysis.
• Strong technical knowledge with the ability to express complex concepts in understandable terms.
• Knowledge of assigned business area's processes and project management concepts.
• Strong written and verbal communication skills, including project documentation and technical writing.
• Strong analytical and conceptual skills with problem-solving abilities across multiple environments.
• Understanding of how IT affects an organization and ability to link it to redesigned business processes.
• Ability to work collaboratively across various business units and with external vendors.
• Proficiency in Microsoft Office products and experience with ServiceNow or similar ticketing application.

Nice-to-haves

• Strong knowledge of Apple mobile devices.
• Strong knowledge of paging hardware and software.

Benefits

• Equal Opportunity Employer/Disabled/Veterans