Mobile Device Manager

$80,500 - $98,500/Yr

GovCIO - Northeast Side, TX

Full-time

Northeast Side, TX

About the position

GovCIO is currently seeking a skilled and proactive Mobile Device Manager to join our IT team. This role is crucial for overseeing the deployment, management, and maintenance of all mobile devices within the organization. The ideal candidate will possess a strong understanding of mobile device management (MDM) solutions, security protocols, and the latest trends in mobile technology. The Mobile Device Manager will work closely with various departments to ensure the efficient and secure operation of all mobile devices, providing support and implementing policies that align with the company's goals. This position will be located in San Antonio, TX and will be an onsite position. The Mobile Device Manager will focus on developing, implementing, and maintaining mobile device management (MDM) solutions across the organization. This includes overseeing the deployment, configuration, and management of various mobile devices, such as smartphones, tablets, and other hardware, ensuring they meet the organization's security policies and standards. Responsibilities will also include monitoring and troubleshooting mobile device performance, providing technical support, and enforcing usage and security policies. The role involves conducting regular audits and assessments to ensure compliance with organizational and regulatory requirements. Additionally, the candidate will be responsible for training employees on the proper use and security of mobile devices and staying updated on the latest MDM trends and technologies to recommend process improvements.

Responsibilities

• Develop, implement, and maintain mobile device management (MDM) solutions across the organization.
• Oversee the deployment, configuration, and management of mobile devices, including smartphones, tablets, and other mobile hardware.
• Collaborate with IT security teams to ensure all mobile devices meet the organization's security policies and standards.
• Monitor and manage mobile device performance, including troubleshooting issues and providing technical support to end-users.
• Enforce policies regarding the use, security, and management of mobile devices within the organization.
• Conduct regular audits and assessments of mobile devices to ensure compliance with organizational standards and regulatory requirements.
• Train and educate employees on the proper use and security of mobile devices.
• Stay updated with the latest trends and technologies in mobile device management and recommend improvements to existing processes.

Requirements

• High School diploma with 3 - 6 years of experience (or commensurate experience).
• Experience in mobile device management or a related IT role.
• Strong understanding of MDM platforms such as Microsoft Intune, VMware Workspace ONE, or similar tools.
• Knowledge of mobile operating systems, including iOS and Android, and their enterprise management features.
• Experience with mobile device security protocols, including encryption, VPNs, and remote wipe technologies.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team, with a proactive approach to managing tasks and responsibilities.
• DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc).

Nice-to-haves

• Bachelor's degree in information technology, Computer Science, or a related field.
• Certification in mobile device management or related IT certifications (e.g., CompTIA Mobile+).