Mobile Device Support Analyst

Robert Half - Novi, MI

Full-time - Mid Level

Novi, MI

Administrative and Support Services

About the position

The Mobile Device Support Analyst will manage the company's enterprise mobility solutions, focusing on mobile device management and VoIP systems. This role is crucial for ensuring the effective lifecycle management of devices and providing end-user support, making it essential for maintaining operational efficiency in the manufacturing industry.

Responsibilities

• Oversee mobile device management using systems like AirWatch, Intune, and SOTI.
• Manage on-premises and cloud VoIP systems effectively.
• Handle the lifecycle management of devices including procurement, setup, asset management, upgrading, troubleshooting, replacement, retiring, and recycling of devices.
• Act as the key point of contact for third party vendor support.
• Provide end-user support on mobile devices and handle user inquiries.
• Oversee the license purchase and renewal process of related equipment and services.
• Conduct regular audits of device configurations to ensure optimal operations.
• Create and maintain comprehensive technical documentation and manuals.
• Travel to other sites as required for evaluations of systems.
• Answer helpdesk tickets, emails, and walk-ups to support end users effectively.

Requirements

• Minimum of 3 years of experience in a similar role within the manufacturing industry
• Proven skills in Mobile Device Management and Mobile Device Support
• Experience with AirWatch and Intune is necessary
• Familiarity with VoIP System is required
• Proficient in handling Android Devices, Apple Devices, and iOS Devices
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication skills to effectively interact with team members and users
• Ability to work independently and as part of a team
• Willingness to keep up to date with the latest technology trends and updates.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan