Robert Half - Richmond, VA
posted about 2 months ago
Full-time - Entry Level
Richmond, VA
Administrative and Support Services
About the position
The Mobile Device Support Analyst will provide essential support in a fast-paced environment within the Financial Services industry. This role focuses on mobile device management, particularly with Intune MDM, and assists in transitioning company-provided phones to personal devices. The analyst will enhance mobile device functionality through Android development and collaborate with backend teams to ensure seamless integration.
Responsibilities
- Provide support for mobile device management, particularly focusing on Intune MDM.
- Assist in the deployment of Intune MDM to phones and support employees in the transition process.
- Utilize Android Development, Android SDK, and Android Studio to enhance mobile device functionality and user experience.
- Collaborate with the backend development team to ensure seamless integration and efficient operation of mobile devices.
- Utilize Atlassian Jira for project management and tracking of tasks, ensuring efficient workflow and timely completion of projects.
- Coordinate communication and scheduling between the support team and customers, ensuring efficient service delivery and customer satisfaction.
- Apply understanding of AB Testing, Agile Scrum, and API Development to optimize mobile device performance and user experience.
- Exhibit proficiency with Apple Devices and CSS for comprehensive mobile device support.
- Regularly monitor customer accounts and take appropriate action based on account status.
Requirements
- Proven experience in Android Development, Android SDK, and Android Studio
- Familiarity with Atlassian Jira and Backend Development
- Proficiency in AB Testing and Agile Scrum methodologies
- Demonstrable experience in API Development
- Knowledge of Apple Devices and their operating systems
- Mastery of CSS (Cascading Style Sheets)
- Prior experience in the Financial Services industry is beneficial
- Strong problem-solving skills and the ability to work independently
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks and prioritize effectively
- Strong team player with the ability to collaborate with colleagues.
Nice-to-haves
- Prior experience in the Financial Services industry is beneficial
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
