Robert Half - Summit, NJ
posted about 1 month ago
Full-time - Entry Level
Summit, NJ
Administrative and Support Services
About the position
The Mobile Device Support Analyst role at Robert Half is a long-term contract position focused on providing technical support for mobile devices within the IT/Troubleshooting Help Desk framework. The analyst will work primarily with Android and iOS platforms, ensuring efficient use of mobile applications and troubleshooting hardware/software issues. This position requires on-site support at various hospital campuses and involves managing help desk tickets using the ServiceNow system.
Responsibilities
- Troubleshoot and remediate hardware/software issues on mobile devices, focusing on both iOS and Android platforms
- Provide end-user training and education to ensure efficient use of mobile devices and applications
- Manage IT/Troubleshooting Help Desk tickets using the ServiceNow system
- Develop proficiency in using company-licensed mobile applications to resolve tickets efficiently
- Familiarize yourself with the company's Mobile Device Management system to assist in setting up corporate smartphones
- Travel to various hospital campuses to provide client-facing support for mobile devices and their software
- Serve as the first point of contact on-site for various team members, including executives and physicians
- Ensure proper processing and recycling of spare and used smartphones for re-issuing
- Use skills such as Android Development, Android SDK, Android Studio, Atlassian Jira, Backend Development, AB Testing, Agile Scrum, API Development, Apple Devices, and CSS in performing duties.
Requirements
- Demonstrated proficiency in Android Development, Android SDK, and Android Studio.
- Experience with Atlassian Jira.
- Familiarity with Backend Development.
- Proven ability in AB Testing.
- Knowledge of Agile Scrum methodology.
- Experience in API Development.
- Proficiency in managing Apple Devices.
- Knowledge of CSS (Cascading Style Sheets).
- Ability to work in a fast-paced environment and adapt to rapid change.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work both independently and as part of a team.
- Strong attention to detail.
- Willingness to learn and stay updated with the latest industry trends.
- Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
- Relevant professional certifications would be advantageous.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
