Mobile Device Support Analyst

Robert Half - Richmond, VA

Full-time - Entry Level

Remote - Richmond, VA

Administrative and Support Services

About the position

The Mobile Device Support Analyst will play a crucial role in facilitating the transition from corporate mobile devices to personal device usage within the Financial Services industry. This position involves providing mid-level support for deploying Microsoft Intune on various devices, troubleshooting issues, and ensuring a smooth transition for employees. The role is a long-term contract opportunity based in Richmond, Virginia.

Responsibilities

• Manage and execute a thorough transition plan, moving from corporate mobile devices to personal device use.
• Provide mid-level support to deploy Microsoft Intune on Android and Apple devices.
• Explain and demonstrate how to set up, troubleshoot, and access various applications and websites previously accessed via corporate devices.
• Coordinate with the project coordinator to arrange engagements and meetings regarding device setup and troubleshooting.
• Provide consistent and accessible remote support to assist the company's remote workforce with their transition.
• Maintain a reliable record of device issues and compile regular progress reports for the project coordinator.
• Provide top-quality IT support to a significant workforce, ensuring a smooth transition for all employees.

Requirements

• Proficiency in Android Development, Android SDK, and Android Studio
• Experience with Atlassian Jira is necessary
• Must have a strong background in Backend Development
• Familiarity with AB Testing and Agile Scrum methodologies
• Experience in API Development is required
• Proficiency in handling Apple Devices
• Knowledge of CSS is necessary
• Experience with Windows Intune and Intune is required
• Must have a background in financial services industry
• Ability to troubleshoot issues, provide solutions, and ensure mobile device functionality
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Must have a keen attention to detail and ability to manage multiple tasks simultaneously
• Knowledge of the latest trends in mobile technology and applications
• Ability to provide training and support to users on mobile devices and applications
• Bachelor's degree in computer science, information technology, or a related field is preferred.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan