Robert Half - Novi, MI
posted 23 days ago
Full-time - Entry Level
Novi, MI
Administrative and Support Services
About the position
The Mobile Device Support Analyst role at Robert Half involves overseeing enterprise mobility solutions within the manufacturing industry. This position is responsible for managing mobile devices, providing end-user support, and ensuring effective lifecycle management of various devices. The analyst will also collaborate with third-party vendors to maintain and enhance mobile device operations.
Responsibilities
- Oversee the management of mobile devices using tools such as AirWatch, Intune, and SOTI
- Manage VoIP systems cloud and on-premises
- Interface with third-party vendor support as necessary, and oversee the purchase and renewal of licenses for related equipment and services
- Provide end-user support for mobile devices and troubleshoot any issues
- Oversee the lifecycle management of various devices, including cellphones, handheld scanners, tablets, and desk phones
- Manage the procurement, setup, upgrading, troubleshooting, replacement, and retiring of devices
- Conduct audits of device configuration to ensure optimal performance
- Handle the lifecycle management of our VoIP system, including procurement and upgrading of desk phones
- Respond to helpdesk tickets, emails, and walk-ups to provide support to end users
- Create and maintain technical documentation and manuals for reference
- Travel to other sites as required to perform evaluations of systems.
Requirements
- Minimum of 3 years' experience in a Mobile Device Support Analyst role or similar
- Proficient in supporting Apple, iOS, and Android devices
- Hands-on experience with Mobile Device Management
- Familiarity with Intune and AirWatch or SOTI
- Experience in supporting a manufacturing environment
- Experience with VoIP System
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Ability to work in a fast-paced, dynamic environment
- Bachelor's degree in Computer Science or related field is preferred but not required
- Ability to work collaboratively in a team environment
- Strong commitment to customer service and quality
- Proven ability to manage multiple tasks and adjust to changing priorities.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
