Mobile Device Support Analyst

Robert Half - Summit, NJ

Full-time - Entry Level

Summit, NJ

Administrative and Support Services

About the position

The Mobile Device Support Analyst role is a long-term contract position focused on providing technical support for mobile devices within an IT/Troubleshooting Help Desk framework. The position requires expertise in both Android and iOS platforms, as well as proficiency in mobile applications. The analyst will be responsible for troubleshooting hardware and software issues, managing help desk tickets, and providing end-user training.

Responsibilities

• Troubleshoot and remediate hardware/software issues on mobile devices, focusing on both iOS and Android platforms.
• Provide end-user training and education to ensure efficient use of mobile devices and applications.
• Manage IT/Troubleshooting Help Desk tickets using the ServiceNow system.
• Develop proficiency in using company-licensed mobile applications to resolve tickets efficiently.
• Familiarize yourself with the company's Mobile Device Management system to assist in setting up corporate smartphones.
• Travel to various hospital campuses to provide client-facing support for mobile devices and their software.
• Serve as the first point of contact on-site for various team members, including executives and physicians.
• Ensure proper processing and recycling of spare and used smartphones for re-issuing.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• Demonstrated proficiency in Android Development, Android SDK, and Android Studio.
• Experience with Atlassian Jira.
• Familiarity with Backend Development.
• Proven ability in AB Testing.
• Knowledge of Agile Scrum methodology.
• Experience in API Development.
• Proficiency in managing Apple Devices.
• Knowledge of CSS (Cascading Style Sheets).
• Ability to work in a fast-paced environment and adapt to rapid change.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work both independently and as part of a team.
• Strong attention to detail.
• Willingness to learn and stay updated with the latest industry trends.

Nice-to-haves

• Relevant professional certifications would be advantageous.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Vision insurance