Kodiak 5 - Portland, OR
posted 2 months ago
The Mobile Device Support position in Portland, OR, is a full-time role that offers a competitive hourly wage ranging from $23.50 to $24.00. This position operates on a Monday through Friday schedule during daytime hours. The primary responsibility of this role is to manage, fulfill, and close Service Now tickets related to mobile device support services. This includes tasks such as password resets for mobile and IP phones, providing assistance with Apple IDs, adding users to Active Directory, deploying and setting up new mobile devices, and troubleshooting issues related to mobile and IP phones, multifunction devices, and video conferencing systems. In this role, you will perform mobile device password resets using Blackberry Enterprise Server and Microsoft Intune. You will also provide both onsite and remote customer assistance for deploying new devices, factory resetting devices, managing users in Active Directory, enrolling devices in Microsoft Intune, resetting Apple ID passwords, and conducting basic troubleshooting. The position requires a strong focus on customer service, as you will be interacting with users to resolve their technical issues effectively. The ideal candidate will have experience with iOS mobile devices and enterprise device management, particularly with Microsoft Intune. Familiarity with Service Now and troubleshooting network issues is also essential. Candidates with Cisco certifications will be preferred. The role requires 1-3 years of technical experience and customer service experience, with international customer support experience being a plus. Proficiency in Spanish and Portuguese is highly desirable, as it will enhance communication with a diverse user base.