Mobile Expert

$27,040 - $37,440/Yr

Lax Wireless - Wauchula, FL

Part-time,Full-time - Entry Level

Wauchula, FL

Postal Service

About the position

The Mobile Expert position at Metro by T-Mobile involves serving as a retail sales associate responsible for driving sales and ensuring customer satisfaction. The role requires engaging with customers to understand their needs, providing product information, and resolving any complaints to maintain high service standards. The position is available for both part-time and full-time schedules, with a focus on achieving sales goals and maintaining store presentation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer's needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve the department's sales goals on a monthly, quarterly, and yearly basis
• Go the extra mile to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• A high school degree; BS degree in Marketing or a related field would be a plus

Nice-to-haves

• Experience in sales
• Knowledge of Spanish

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance