Mobile Operations Coordinator, House Calls Program - PHILADELPHIA

Oak Street Health - Chicago, IL

Full-time - Entry Level

Chicago, IL

11-50 employees

Ambulatory Health Care Services

About the position

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be. The Mobile Operations Coordinator (MOC) will fulfill a crucial role, supporting logistics, clinical care, and documentation in our innovative home-based care program. The MOC will work directly with the Oak Street Health Home Based Care team and transitional care nurse (TRN) on a daily basis, in collaboration with center-based care teams, to help identify and bridge gaps in care when patients return from the hospital or experience other challenges. This position is essential in ensuring that our patients receive the highest quality of care in a timely and efficient manner, ultimately contributing to better health outcomes and patient satisfaction.

Responsibilities

• Daily preparation for visit schedule, route, and logistics for all Home Visits
• Monitoring patient census and managing program referrals
• Coordinating patient transition back to center
• Ordering clinical supplies for Oak Street Health home-based care team
• Complete patient appointment reminder calls
• Assist transitions nurse with charting and documentation
• Requesting patient medical records
• Patient referral coordination and follow up
• Other duties, as assigned

Requirements

• Excellent communication, follow-up, teamwork, and problem-solving skills
• Willingness to learn and be accountable for EMR documentation and workflow
• Genuine passion for primary care and reaching vulnerable patients
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• Certified Medical Assistant preferred
• US work authorization

Benefits

• Health insurance
• 401(k) matching
• Paid vacation and sick time
• Generous 401K match with immediate vesting