Mobile Ticket Assistant - GameDay

$35,360 - $35,360/Yr

Disability Solutions - Arlington, VA

Part-time - Entry Level

Arlington, VA

Administrative and Support Services

About the position

The Mobile Ticket Assistant at BEST Crowd Management plays a crucial role in providing exceptional customer service during events at AT&T Stadium. This part-time position involves assisting guests with ticketing inquiries, problem-solving related to event access, and ensuring a welcoming environment. The role requires flexibility to work evenings, weekends, and holidays, particularly during Cowboys games, and emphasizes the importance of maintaining high standards of cleanliness and appearance.

Responsibilities

• Portray strong problem-solving regarding events and tickets.
• Familiarize self with the venue to better assist guests with location-related questions.
• Identify and solve basic Fortress scanning issues.
• Meet high standards of cleanliness and appearance.
• Strive to be welcoming, knowledgeable, and willing to assist guests in any way.
• Adhere to the Service Mission Statement and Core Values of AT&T Stadium.

Requirements

• High School Diploma or GED required.
• Able to work on evenings, weekends, and holidays as required.
• Ability to handle external strenuous outdoor environments including adverse weather conditions.
• Able to stand for extended periods of time, walk, reach with hands and arms, talk and hear, use hands to reach and handle mobile devices.
• Able to lift and/or move up to 25 pounds.

Nice-to-haves

• Knowledge of SeatGeek Ticketing system a plus.
• Knowledge on ticketing apps a plus.
• Knowledge of Fortress Access Management a plus.
• Knowledge of Microsoft Office products a plus.
• Bilingual a plus.

Benefits

• Competitive hourly starting rates.
• DailyPay - access to pay on day 1 of work.