Mobile Ticket Assistant - GameDay

$35,360 - $35,360/Yr

GardaWorld - Arlington, TX

Part-time - Entry Level

Arlington, TX

Administrative and Support Services

About the position

The Mobile Ticket Assistant position at BEST Crowd Management involves providing exceptional customer service at events, particularly during Cowboys games at AT&T Stadium. The role requires problem-solving skills, familiarity with ticketing systems, and the ability to assist guests with inquiries related to the venue. This part-time position offers flexible scheduling and competitive pay, with opportunities for career advancement within a supportive team environment.

Responsibilities

• Portray strong problem-solving regarding events and tickets.
• Familiarize self with the venue to better assist guests with location-related questions.
• Identify and solve basic Fortress scanning issues.
• Portray strong problem-solving skills including listening, identifying, and resolving problems in a calm and friendly manner.
• Meet high standards of cleanliness and appearance.
• Strive to be welcoming, knowledgeable, and willing to assist guests in any way.
• Adhere to the Service Mission Statement and Core Values of AT&T Stadium.

Requirements

• High School Diploma or GED required.
• Able to work on evenings, weekends, and holidays as required.
• Ability to handle external strenuous outdoor environments including adverse weather conditions.
• Able to stand for extended periods of time, walk, reach with hands and arms, talk and hear, use hands to reach and handle mobile devices.
• Knowledge of SeatGeek Ticketing system a plus.
• Knowledge on ticketing apps a plus.
• Knowledge of Fortress Access Management a plus.
• Knowledge of Microsoft Office products a plus.
• Flexibility in adapting to changing schedules, weather conditions, and guest needs.
• Able to lift and/or move up to 25 pounds.

Nice-to-haves

• Bilingual a plus.

Benefits

• Competitive hourly starting rates.
• DailyPay - access to pay on day 1 of work.
• Opportunities for advancement.
• Supportive team environment.