EMCOR Group - Fort Wayne, IN
posted 2 months ago
Full-time - Entry Level
Fort Wayne, IN
1,001-5,000 employees
Construction of Buildings
About the position
The Mobile User Support Specialist at Shambaugh & Son is responsible for providing technical support and assistance to mobile users within the organization. This role involves troubleshooting, diagnosing, and resolving issues related to mobile devices and applications, ensuring a high level of employee satisfaction and effective communication throughout the support process.
Responsibilities
- Troubleshoot, diagnose, repair, install, setup, and configure employee phones and applications.
- Serve as the first point of contact for employees seeking technical assistance over the phone or email.
- Reconcile monthly invoice for mobile services.
- Run usage reports for management team monthly.
- Order phones and supplies according to company policy.
- Guide employees remotely through systems configuration, troubleshooting, and maintenance.
- Walk employees step-by-step through the problem-solving process.
- Prioritize employee satisfaction in all communications, directing unresolved issues to next-level personnel.
- Follow up with employees to ensure the problem is resolved.
- Assist employees with various applications and operating systems.
- Communicate technical information to both technical and non-technical users.
Requirements
- Experience working as a mobile device technician or in a similar customer support role, preferred.
- Comprehensive knowledge of Android and iOS operating systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening.
- Strong verbal and written communication skills.
- Commitment to providing exceptional customer service.
- Passion for problem-solving and customer service.
- Tech savvy, with experience working in a tech-related field.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Possess working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Ability to prioritize work accordingly.
Benefits
- Competitive salary
- Comprehensive benefits package
- Professional growth opportunities
