Mobility (DME) Technician

About the position

The Mobility Technician at Lean Shared Services, LLC is responsible for delivering, repairing, and setting up durable medical equipment (DME) in customers' homes. This role involves instructing customers on the proper use of equipment, evaluating malfunctioning equipment, and ensuring a safe environment for delivery and installation. Technicians also participate in ongoing training and contribute to customer satisfaction by pursuing positive reviews.

Responsibilities

• Deliver Durable Medical Equipment (DME) and supplies to customers' homes and perform installation/setup tasks.
• Instruct customers on the proper use of equipment.
• Evaluate malfunctioning/broken equipment and recommend a repair/solution.
• Document the repair and solution.
• Install new/repaired parts to restore equipment to proper safe, working order.
• Read and understand the service call requirements prior to arrival.
• Ensure home environment/space is safe for delivery, installation, and use of equipment.
• Obtain signature from customer on delivery/install paperwork and update systems.
• Pick up and remove equipment from customers' residences if requested.
• Clean and sanitize equipment in accordance with Mobility City policy and guidelines.
• Comply with all federal, state, and local laws, regulations, and ordinances that apply to you and Mobility City.
• Participate in continuing education/training in-services relative to products that Mobility City sells, delivers, and services.
• Offer support on the showroom floor by assisting customers and answering phone calls as needed.

Requirements

• High School diploma or GED
• Current valid driver's license
• Pass criminal background check
• Communication and interpersonal skills
• Proficient in using personal computers, including word processing, database, and spreadsheet software.

Nice-to-haves

• Previous manufacturer's training and certification in products sold and serviced by Mobility City

Benefits

• Access to Earned Pay On-Demand
• Paid Week Long Training in Florida
• Pay Cards
• Paid Sick Leave (up to 40 hours annual)
• Holiday Premium Pay (working on approved holiday)