Mokara Spa Front Desk Agent

Omni Hotels & Resorts - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The Front Desk Agent at Mokara Spa, Omni Hotels & Resorts, is responsible for providing exceptional guest service while maintaining cleanliness and organization within the spa and fitness center. This role involves preparing treatment rooms, greeting guests, and ensuring a relaxing environment for all visitors.

Responsibilities

• Prepares treatment rooms and spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
• Greets guests & members, providing information and directions as necessary.
• Instructs guests where they may change and/or dress for Mokara Spa treatments and experiences.
• Maintain locker room in sanitary and safe condition to include shower areas, vanities and Aquavana spaces.
• Maintain all guest lounge and deck areas in neat and sanitary condition.
• Maintain Mokara Spa spaces in a fashion that ensures neat, safe and sanitary conditions.
• Assist with the maintenance and cleanliness of the Mokara Spa as necessary to ensure neat and clean conditions.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Participates in periodic product inventory as directed.
• Conducts tours of the spa and related facilities.

Requirements

• Must be 18 years of age
• Must have valid TABC certification
• Must be able to lift, hold, and carry 31-40 pounds
• Must have availability to work Saturdays and Sundays, holidays, mornings and evening shifts.