Mortgage Admin (Entry Level)

TEKsystems - Winchester, VA

Full-time - Entry Level

Winchester, VA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Mortgage Admin position at TEKsystems is an entry-level role focused on providing operational support to various teams involved in the mortgage production process. The primary goal is to assist in executing essential tasks while minimizing risks associated with mortgage origination. This role involves a combination of administrative duties, member interaction, and process evaluation to enhance efficiency and compliance within the mortgage operations.

Responsibilities

• Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements.
• Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties.
• Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service.
• Maintain systematic, consistent, and reliable notes and contact history information on each member interaction and actions taken on accounts.
• Track and update action items in database(s).
• Serve as mentor/trainer and provide guidance and assistance to team members.
• Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement.
• Review, prepare and submit production reports for tracking purposes.
• Interact with mortgage staff, government agencies, and vendors to resolve discrepancies.
• Assist in member follow up, documenting mortgage status, and compiling outstanding documentation.
• Perform other duties as assigned.

Requirements

• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective research, analytical, and problem-solving skills.
• Basic word processing and spreadsheet software skills.
• Ability to adapt to fluctuating workflow.
• Ability to work effectively and efficiently with automated systems.
• Experience in performing clerical or administrative duties/responsibilities.
• Exposure to working in a high volume, fast paced environment.
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)