Mortgage Area Sales Manager (ASM 1)

About the position

The Mortgage Area Sales Manager (ASM 1) at Fifth Third Bank is responsible for the origination of residential mortgage loans, managing a team of Mortgage Loan Originators (MLOs), and ensuring compliance with bank policies and federal regulations. This role involves developing referral relationships, fostering a sales culture, and driving production from application to closing. The ASM will also partner with Fulfillment Operations to enhance closed volume and maintain a high level of customer service.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
• Develop a sales culture and sales focused environment within the team
• Develop and foster relationships with Financial Center personnel to build business and referrals
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
• Manage a team of at least 5 MLOs
• Manage personal and team production via local and Bancorp reporting and KPIs
• Hold business plan reviews with the sales team
• Build strategic and tactical plans for driving volume growth in assigned area
• Participate in sales calls with MLOs
• Assist departmental management in identifying possible improvements in systems and procedures
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data
• Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulations
• Monitor quality levels of loan originators to ensure adherence to standards
• Serve as an intermediary for loan issues with processing manager and underwriting manager
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration, and identifying training issues
• Recruit, hire, and train new loan officers

Requirements

• High school diploma or GED equivalent; Two/Four-year college degree preferred
• 2-4 years residential mortgage sales experience required
• In-depth knowledge of conventional, government, and portfolio guidelines
• Previous management experience preferred
• Knowledge of residential mortgage processing, underwriting, and closing procedures
• Knowledge of federal lending regulations governing real estate lending
• Demonstrated leadership, organizational, teamwork, and customer service skills
• Ability to analyze policies, procedures, and guidelines to maximize productivity while managing risk
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Nice-to-haves

• In-depth sales technique/sales coaching skills
• Strong desire to excel in a competitive environment
• Excellent verbal, written, presentation, people, and diplomacy skills