Mortgage Business Application Specialist

Johnson Financial Group - Milwaukee, WI

Full-time

Milwaukee, WI

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Mortgage Business Application Specialist is responsible for providing application administration support for all mortgage division systems, including the Loan Origination System (LOS). This role involves managing technical issues, integrating data, and implementing technology-based solutions to enhance mortgage origination, processing, delivery, and servicing. The specialist will work closely with corporate partners and direct users to ensure optimal system performance and user support.

Responsibilities

• Manages System administration for Ice Mortgage Technology, Encompass.
• Manages mortgage owned application actions including identifying optimal usage; test upgrades/releases/patches; configurations/customizations; business rules; system workflows.
• Provides data queries as requested and provides reports as requested (unless otherwise created/supported by Management Reporting).
• Recommends and implements new software for mortgage team to aid in cost reduction and efficiency improvements.
• Supports direct users on mortgage owned applications including primary contact; application submission issues, training, and communications.
• Collaborates with corporate partners on interfaces from LOS to other systems including FIS IBS, general ledger, Freddie Mac systems, mortgage insurance vendors, and appraisal vendors.
• Responsible for system upgrades/releases/patches.
• Provides feedback to corporate partners on mortgage utilized network/system performance.
• Collaborates with corporate partners on applications not owned by mortgage (but are critical to mortgage activity).
• Assists with group and one on one training in all areas of the LOS.
• Responsible for system related workflows, job aids and procedures.
• Functions as the key resource for LOS and mortgage system related issues.
• Provides support on technical issues within the LOS and other mortgage related systems.
• Lead system related projects.
• Ensure all interfaces are functioning properly.
• Responsible for system changes requested by management.

Requirements

• 3 - 5 years' experience in Mortgage as an Encompass Administrator, preferably certified.
• High level knowledge of the loan origination process.
• Competent in the use of Freddie Mac's LP and Fannie Mae's DU automated underwriting systems.
• Innovative problem solver.
• Requires ability to effectively research, analyze and solve problems independently.
• Excellent PC skills including Microsoft Office applications.
• Must possess strong attention to detail and be able to function in a fast-paced environment with demonstrated ability to balance multiple priorities.
• Ability to effectively communicate verbally and written accurate technical information.
• Demonstrate flexibility in adapting to continual change.

Benefits

• Diversity, equity, and inclusion culture that values and hears everyone.