HSBC - Buffalo, NY
posted 4 months ago
The Mortgage Business Systems Analyst at HSBC plays a crucial role in the enhancement and maintenance of the Mortgage Point of Sale and Loan Originations Systems. This position is responsible for gathering and documenting user requirements, participating in system enhancement managed releases, completing Strategic Initiative project deliverables, and supporting issue resolution. The analyst will work closely with business subject matter experts and assist other units within Mortgage Systems Administration to ensure that the systems meet the needs of the business and its customers. In this role, the Mortgage Business Systems Analyst will gather, review, and document user requirements for applications within HSBC Mortgage and other business units. They will serve as a liaison with vendors and other areas to ensure that user requirements are properly defined and implemented. The analyst will coordinate activities and manage project deliverables as required, while also monitoring the systems' business-as-usual effectiveness on a regular basis and coordinating activities with other areas as needed. HSBC emphasizes the importance of providing a competitive Total Reward Package, which includes a mix of fixed and variable pay, as well as a wide range of competitive and flexible benefits designed to improve employees' health, well-being, finances, and lifestyle. The company is committed to fostering a diverse and inclusive work environment, empowering employees to engage with the communities they serve through various initiatives, including volunteerism and sustainability programs.