Mortgage Collection Agent

$54,080 - $64,480/Yr

Fci Lender Services - Anaheim, CA

Full-time - Entry Level

Anaheim, CA

Administrative and Support Services

About the position

The Mortgage Collection Agent is responsible for managing a delinquent loan portfolio, reaching out to consumers to build rapport, and obtaining their intentions regarding property repayment. This role involves collecting payments on delinquent loans, negotiating repayment plans, and educating consumers on options to avoid future delinquency and foreclosure.

Responsibilities

• Review loan status and priority notes prior to contact attempt
• Contact past due consumers via phone
• Inform consumer of past due amount
• Document each conversation and action on Loan Servicing System in detail
• Skip trace as needed to locate consumer
• Negotiate payment arrangements to bring past due loans current
• Discuss loss mitigation options offered by Investor and gauge level of interest from consumer
• Send collection letters and late notices as required

Requirements

• High School diploma
• Minimum two years Collections/Loss Mitigation experience
• Proven track record in the Mortgage collection industry
• Knowledge of FDCPA and CFPB
• Excellent written and verbal communication skills
• Superior listening skills
• Outstanding problem solving and negotiation skills
• Superb attention to detail
• Excellent customer service skills
• Ability to prioritize and manage multiple responsibilities
• Fluent in English and Spanish preferred
• Able to work independently with minimal supervision

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance