Navy Federal Credit Union - Winchester, VA
posted 10 days ago
The Mortgage Collection Counselor III is responsible for managing and collecting on past due mortgage and equity accounts that are 31 days or more delinquent. This role involves providing financial counseling to members, mitigating losses for Navy Federal, and serving as a mentor and trainer for team members. The position requires a high level of independence and the ability to handle complex tasks while ensuring compliance with all relevant regulations and guidelines.