Mortgage Collections Representative

$35,360 - $35,360/Yr

Nationwide Recovery Service - Cleveland, TN

Full-time - Entry Level

Remote - Cleveland, TN

Administrative and Support Services

About the position

The Mortgage Collections Representative role involves assisting consumers facing financial difficulties, such as bankruptcy and loss of assets, to navigate their mortgage payments. The position is centered around providing empathetic support and financial planning to help clients avoid home repossession. This role is set in a dynamic call-center environment with opportunities for career advancement.

Responsibilities

• Handle billing and collections inquiries.
• Generate revenue for clients by ensuring timely and accurate payments.
• Assist consumers in preventing home repossession through financial planning.
• Perform basic office duties such as faxing documents, typing invoices, and answering phones.
• Multi-task effectively.
• Demonstrate proficiency in email etiquette and communication skills.
• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Maintain attention to detail in data entry and recording conversations.
• Provide clear and concise information to debtors.
• Exhibit outstanding follow-up skills to maintain consumer/client relationships.
• Actively listen to consumers.
• Be familiar with applicable software, FDCPA laws, and state laws.
• Sit and talk on the phone via a headset for extended periods.
• Perform other related duties as assigned.

Requirements

• 1 year of experience in a call center handling debt collection.
• Ability to work second shift.
• Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
• Ability to work independently from home in a quiet, uninterrupted environment.
• Understanding of the negotiation process to obtain maximum possible payments.
• Ability to take constructive criticism and strive for success.
• High School Diploma or equivalent.
• Stellar attendance and punctuality are required.
• Good tenure at previous jobs (2+ years in a relevant field).

Nice-to-haves

• Experience in financial planning or customer service in a related field.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home