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Mortgage CSR - Inbound Calls
$47,840 - $49,920/Yr
TEKsystems - Phoenix, AZ
posted 2 months ago
Full-time - Entry Level
Phoenix, AZ
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Mortgage Customer Service Representative (CSR) role at TEKsystems involves handling inbound calls related to mortgage inquiries. This position is focused on providing exceptional customer support in the mortgage industry, guiding consumers through the loan origination process. The role is 100% onsite in Tempe, AZ, and offers a contract-to-hire opportunity with potential for long-term growth within a reputable company.
Responsibilities
- Handle inbound calls, emails, and chats supporting Consumer Direct Lending.
- Act as the primary consumer contact to guide them through the loan origination process after discussions with a loan officer.
Requirements
- Customer support or call center experience.
- 2+ years of experience in the mortgage industry, preferably in customer service.
- Stable job tenure and reliability with strong attendance.
Nice-to-haves
- Desire to pursue a long-term career in the mortgage industry.
Benefits
- No nights or weekends.
- Contract-to-hire with long-term growth opportunities.
- Potential for bonuses if converted to full-time employee.
