TEKsystems - Phoenix, AZ
posted 2 months ago
Full-time - Entry Level
Phoenix, AZ
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Mortgage Customer Service Representative (CSR) role at TEKsystems involves handling inbound calls to support consumers through the loan origination process. This position is 100% onsite in Tempe, AZ, and is designed for individuals looking to build a long-term career in the mortgage industry. The role offers a quick interview process and the potential for contract-to-hire conversion with excellent benefits upon full-time employment.
Responsibilities
- Handle inbound calls, emails, and chats to support Consumer Direct Lending.
- Act as the primary consumer contact to guide them through the loan origination process after discussions with a loan officer.
Requirements
- Customer support or call center experience.
- 2+ years of experience in the mortgage industry, preferably in customer service.
- Stable job tenure with a reliable attendance record.
- Desire to pursue a long-term career in the mortgage industry.
Nice-to-haves
- Experience in outbound calls or loan processing within the mortgage industry.
Benefits
- No nights or weekends required.
- Contract-to-hire position with long-term growth potential.
- Bonuses available upon conversion to full-time employee.
