Pennymac - Tampa, FL
posted about 1 month ago
The Mortgage Customer Experience Manager at Pennymac is responsible for overseeing and enhancing customer service activities within the Mortgage Fulfillment Division. This role focuses on leading a team of Customer Experience Specialists to ensure high-quality service delivery while maximizing employee productivity. The manager will implement innovative processes, monitor performance metrics, and support technology initiatives to improve overall customer experience and operational efficiency.