Mortgage Customer Experience Manager
Pennymac•Tampa, FL
510d•$65,000 - $100,000
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About The Position
The Mortgage Customer Experience Manager at Pennymac is responsible for supervising and enhancing customer service activities within the Mortgage Fulfillment Division. This role focuses on leading a team of Customer Experience Specialists to ensure timely, friendly, and effective service to customers while maximizing employee productivity and quality. The manager will oversee performance metrics, develop innovative processes, and support technology initiatives to improve overall customer experience and operational efficiency.
