Mortgage Inside Sales Loan Officer 2

Sandia Laboratory Federal Credit Union - Los Lunas, NM

Full-time - Mid Level

Los Lunas, NM

Credit Intermediation and Related Activities

About the position

The Mortgage Inside Sales Loan Officer at Sandia Laboratory Federal Credit Union is responsible for originating, reviewing, and evaluating mortgage loan applications. This role involves counseling members on appropriate financial planning and practices while providing superior quality service that aligns with the credit union's core values. The officer will conduct interviews and process mortgage loan requests through various channels, including appointments, web applications, phone calls, and walk-ins. Evaluating creditworthiness is a critical aspect of the job, requiring the analysis of supporting documentation such as pay stubs, W-2s, tax returns, and asset documents. The officer will also utilize credit reports to verify the accuracy of applications and review property-related documentation provided by borrowers or real estate professionals. In addition to processing applications, the officer must disclose loan applications accurately and in a timely manner, ensuring compliance with all state and federal regulations. Providing sound reasoning for the approval or denial of loan applications is essential, with documentation maintained in loan notes. A key part of the role is to deliver a superior member experience by actively listening to members' needs, explaining the features and benefits of mortgage products, and offering targeted solutions. The officer is expected to demonstrate proficiency in all mortgage products, including construction loans, and educate members on financial planning, creditworthiness, underwriting guidelines, and interest rates. The Mortgage Inside Sales Loan Officer will strive to exceed the credit union's service and sales goals by developing and maintaining member relationships. This includes building internal relationships with branches to educate frontline staff on mortgage products and obtaining qualified referrals, as well as developing external relationships with realtors and builders. The officer will also participate in homebuyer education seminars and follow up with attendees to foster additional relationships and loans. Meeting or exceeding annual department origination goals set by management is a key performance indicator for this role. Additionally, the officer must complete all necessary steps to register and renew yearly with the Nationwide Mortgage Licensing System and Registry (NMLS) and ensure compliance with the SAFE Act training requirements. Continuous professional development through schools, seminars, and training is encouraged to enhance product knowledge.

Responsibilities

• Interview and process mortgage loan requests by appointment, web application, phone, and walk-in.
• Evaluate credit worthiness.
• Analyze supporting documentation (e.g. paystubs, W-2‘s, tax returns, asset documents, etc).
• Use credit reports and supporting documentation to verify accuracy of application.
• Review purchase agreements, warranty deeds, real estate contracts and other property related documentation provided by the borrower or real estate professional.
• Disclose loan applications accurately, and in a timely manner, remaining in compliance with all State and Federal Regulations.
• Provide sound reasoning for approval or denial of the loan application that is documented in Loan notes and with supporting documentation.
• Provide a superior member experience by actively listening to and assessing needs of the member.
• Explain the features and benefits of targeted products and services.
• Offer targeted solutions to meet the members needs.
• Demonstrate proficiency in all mortgage products, with working knowledge of construction loans.
• Educate and advise members of financial planning, credit worthiness, underwriting guidelines, interest rates and products.
• Provide sufficient information that the member can make an educated decision on the product and rate chosen.
• Strive to exceed the Credit Union's service and sales goals through the development and maintenance of member relationships.
• Develop internal relationships with branches, educating frontline staff on mortgage products and obtaining qualified referrals.
• Cross-sell consumer and commercial products to members, when appropriate.
• Develop external relationships with realtors and builders.
• Retrieve and follow-up on referrals received through the branches, contact center, and other credit union resources.
• Participate in SLFCU Homebuyer Education Seminars and other events as requested.
• Follow up with attendees to develop additional relationships and loans.
• Meet or exceed annual department origination goals as set by Management.
• Complete all steps required to register and renew, yearly, with Nationwide Mortgage Licensing System and Registry (NMLS).
• Ensure that all personal data is kept up to date with NMLS.
• Complete SAFE Act training as required by the Credit Union.
• Attend schools, seminars and other types of training to further expand and enhance product knowledge.
• Perform other duties as requested by management.

Requirements

• Excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to communicate lending related topics clearly and succinctly to others.
• Excellent organizational skills and attention to detail.
• Strong proficiency with Microsoft Office applications.
• Familiar and comfortable with information technology, particularly digital means of communication.
• Strong organizational skills in managing multiple initiatives.
• Strong analytical and problem-solving skills.
• Ability to work individually and as a team.
• Ability to keep and maintain pass requirements for SAFE ACT.
• Thorough understanding of mortgage lending fundamentals and regulations.
• Strong knowledge of mortgage products.
• Minimum one years' experience in loan origination, mortgage brokerage or a related field.
• Minimum of HS Diploma or GED equivalent or more than one year of experience in lieu of education.