Mortgage Loan Officer Assistant

Renasant Bank - Brandon, MS

Full-time - Entry Level

Brandon, MS

Credit Intermediation and Related Activities

About the position

The Mortgage Loan Officer Assistant at Renasant Bank plays a crucial role in supporting the Mortgage Banker throughout the mortgage loan process. This position involves assisting with borrower and referral partner marketing, ensuring effective communication among all parties involved, and providing top-level customer service. The assistant will handle various administrative tasks related to loan applications, documentation, and tracking loan status to facilitate smooth transactions and maintain customer satisfaction.

Responsibilities

• Receive all loan files from Mortgage Banker via email or paper form
• Meet regularly with Mortgage Banker to keep communication on loan files and marketing current
• Maintain customer and referral partner retention software Loan Tool Box
• Assist Mortgage Banker with new applications
• Input loan application data in system for loan applications not received via Internet
• Create customer folder in shared drive
• Pull Credit
• Send loan application documents to borrowers if requested by Mortgage Banker
• Retrieve new loan applications from Internet website and inform Mortgage Banker of new loan file
• Gather and store any documentation brought to office from customers and scan to Mortgage Banker
• Perform certain tasks based upon type of transaction: Purchase Transactions
• Gather all referral partner information and enter in Loan Tool Box (LTB) which is the referral partner and customer marketing retention software
• Enter customer information in LTB
• Make initial 'Welcome' call to listing and selling agents on behalf of Mortgage Banker introducing team and verifying information for closing
• Send initial personalized letter from Mortgage Banker to listing and/or selling agent
• Schedule loan closing with assigned closing attorney and follow-up with attorney office to insure any and all information required is received in timely manner
• Track loan status with the assistance of processor, i.e., appraisal status, title status etc.
• Track loan file progress through underwriting to insure loan packages are sent to closing attorney within 72 hours of closing
• Follow-up with closing attorney for HUD-1, deliver to Mortgage Banker for review and distribution to all interested parties
• Make 'Goodbye' call 24 hours prior to closing to all interested parties to review final closing date and time
• Update customer information in LTB to reflect new loan data
• Enter customer information or update current information if a returning customer
• Make initial 'Welcome' call to borrowers to introduce team on behalf of Mortgage Banker and verify closing information
• Schedule loan closing with chosen attorney and follow up with attorney to insure all information has been received
• Track loan status through processing and underwriting to insure loan package is sent to attorney within 48 hours of closing
• Obtain HUD-1 for Mortgage Banker to distribute to borrowers
• Verify final loan closing time and make 'Goodbye' call to borrowers 24 hours prior to closing to review final closing information
• Update LTB with final loan data
• Perform marketing and customer service related activities
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of 2 years job related experience
• Ability to operate a personal computer using Microsoft Word and Excel
• Working knowledge of loan documentation and bank terminology
• Basic knowledge of Accounting
• Ability to deal tactfully and effectively with customers as well as fellow employees
• Ability to learn and utilize all necessary computer applications
• Must be detail oriented and organized