Navy Federal Credit Union - Winter Park, FL
posted 7 months ago
The position involves interviewing and counseling members regarding first mortgage loans and taking mortgage loan applications. The role requires establishing and maintaining personal relationships with members, guiding them through the mortgage loan process from the initial application to the loan closing. This includes determining applicants' qualifications, providing detailed information about Navy Federal's mortgage and equity loan products, clarifying the complexities of the mortgage/equity loan process, and evaluating, personalizing, and recommending financing alternatives. Additionally, the position entails building and maintaining referral relationships with realtors, builders, and other centers of influence. The responsibilities include analyzing referred loans for areas of concern, advising members on approved loan conditions and documentation requirements, ensuring the inclusion of required mortgage processing information, and maintaining contact with members, realtors, and sellers throughout the loan process. The role also involves monitoring the mortgage loan process to ensure compliance with federal laws and Navy Federal's guidelines, remaining available to members and real estate agents during scheduled evening hours and weekends, and responding to inquiries about mortgage applications and processing status. Furthermore, the position requires seeking opportunities for outside marketing and promotional activities, taking first mortgage loan applications through various channels, resolving operational issues, and reviewing applications for completeness and accuracy. Overall, this position is crucial in providing exceptional service to members while ensuring adherence to regulatory requirements and internal policies. The ideal candidate will be passionate about helping military members and their families achieve their financial goals through effective mortgage solutions.