Zillow - Seattle, WA
posted 5 months ago
Zillow Home Loans is at the forefront of transforming the consumer mortgage experience, aiming to redefine how individuals buy, sell, and finance homes. As part of our rapidly growing origination team, the ZHL Mortgage Loan Officer will play a crucial role in this transformation by focusing on providing exceptional customer service and support throughout the mortgage process. This position is designed for those who thrive in a fast-paced, ethical fintech environment and are passionate about enhancing the customer experience. In this role, you will be responsible for originating mortgage loans and managing incoming calls from customers. You will provide timely follow-up and professional correspondence to ensure a high level of customer satisfaction. Building and maintaining relationships with customers and partners, such as real estate agents, is essential. You will analyze clients' needs to ensure compliance with federal and state regulations while guiding borrowers through the loan process from inquiry to closing. This includes securing necessary financial and credit information and ensuring all documentation is in order. Additionally, you will be required to complete all assigned Mortgage Loan Officer Training and Licensing activities, maintain a thorough understanding of various loan programs, and collaborate with team members to share best practices. This role is categorized as an office position, requiring employees to work at a designated ZG corporate office for a significant portion of their time each month. Employees must live within a reasonable commuting distance of their designated office, which is expected to be within 75 miles.