Veterans United Home Loans - Killeen, TX
posted 5 months ago
As a Mortgage Loan Officer at Veterans United Home Loans, you will play a crucial role in enhancing the lives of veterans and their families by providing exceptional customer service throughout the homebuying journey. Your primary responsibility will be to work closely with borrowers to assess their homebuying needs and guide them through the loan process. This position requires a strong commitment to helping veterans, as well as the ability to build rapport with a diverse range of individuals and groups. You will be expected to take initiative, demonstrate a competitive drive, and be self-motivated in your approach to work. In this role, you will communicate regularly with clients to keep them informed about their loan status, responding promptly to inquiries and concerns via email and phone. You will analyze borrowers' information to determine the feasibility of pre-approving and obtaining loans, ensuring that all necessary documentation is collected and verified. Additionally, you will manage internal processes to ensure a timely loan experience and resolve any application issues that may arise. Your responsibilities will also include managing the company's social media presence and educating borrowers on the loan process and available product/service alternatives. Staying knowledgeable about company and industry guidelines and processes is essential, as is the ability to analyze and manage numbers to increase efficiencies and meet company goals. Veterans United Home Loans is dedicated to creating a supportive and inclusive work environment, and as a Loan Officer, you will be an integral part of a team that values both employee and borrower satisfaction.