New American Funding - Dallas, TX
posted 4 months ago
Inside Loan Agents at New American Funding play a crucial role in proactively soliciting new residential mortgage business by handling qualified, live inbound calls generated from the company's marketing leads. This position requires the individual to actively develop and maintain a network of relationships that serve as a source of new mortgage loan business, particularly in the purchase and refinance markets. The Inside Loan Agent is expected to meet established loan quality and production goals, contributing to the company's impressive performance of closing over $1 billion in home loans each month and expanding its servicing portfolio, which currently stands at $70 billion. The role is based in Dallas, TX, with options for remote or hybrid work for those living within 31 miles of the office. Compensation includes a base pay of $9 per hour, with opportunities for overtime, basis points, and tier bonuses. New hires are also eligible for ramp-up opportunities to help build their pipelines, making this a dynamic and rewarding position for motivated individuals. Inside Loan Agents are responsible for building rapport with existing and potential borrowers, ensuring that customer needs are met and expectations exceeded. They analyze customers' financial situations to provide appropriate loan product solutions, excel in a fast-paced environment, and manage multiple customer interactions and files daily. The role involves accepting multiple live, qualified inbound leads, locking loans at the point of sale, requesting initial documents from customers, and submitting a paperless loan package to production staff. Additionally, they must structure and price loans accurately to ensure customer satisfaction and compliance with company standards.