Zillow - Irving, TX
posted 6 months ago
Zillow Home Loans is at the forefront of transforming the consumer mortgage experience, aiming to redefine how individuals buy, sell, and finance homes. As a rapidly growing fintech company, we are committed to providing an exciting and dynamic work environment. The Mortgage Loan Officer role is integral to our origination team, where you will be provided with leads on-demand, allowing you to focus on delivering exceptional service to your clients rather than spending time on marketing and branding efforts. We believe that prioritizing customer experience is essential for success in this role. In this position, you will be responsible for originating mortgage loans and managing incoming calls from customers. Your primary goal will be to provide outstanding customer service through timely follow-ups and professional correspondence. Building and maintaining relationships with customers and partners, such as real estate agents, will be crucial. You will analyze clients' needs to ensure compliance and maximize customer satisfaction, guiding borrowers through the loan process from inquiry to closing. This includes securing necessary financial and credit information and ensuring all documentation is in order. You will also be required to complete all assigned Mortgage Loan Officer Training and Licensing activities successfully. A thorough understanding of various loan programs, including FHA, VA, Conventional, ARM, and Jumbo loans, is essential. Structuring loans for fulfillment partners to underwrite, process, and fund will be part of your responsibilities, along with collaborating with team members to share best practices. This role is categorized as an office position, requiring employees to work at a designated ZG corporate office for 80 to 100 percent of their time each month, and employees must live within a reasonable commuting distance of their designated office.